Privacy Policy

1. Introduction

This Privacy Policy describes how Jentle Transportation ("Jentle," "we," "us," or "our"), a senior transportation company based in Allentown, Pennsylvania, collects, uses, shares, and protects information when you use our website, book rides, submit forms, or otherwise interact with our transportation services (collectively, the "Services").

We provide compassionate, reliable rides for seniors and dedicated transport programs for senior living communities across the Lehigh Valley. Your privacy and the confidentiality of your information—especially health-related details shared in connection with medical appointments—are important to us.

By using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree, please do not use our Services.

2. Information We Collect

We collect information in several ways when you interact with our Services:

2.1 Information You Provide Directly

• Contact Information: Name, phone number, email address, and mailing address
• Ride Booking Information: Pickup and drop-off locations, appointment times, date and time of requested rides
• Passenger Information: Name of passenger (if different from caller), mobility needs (e.g., wheelchair accessibility), special assistance requirements
• Medical Appointment Context: When relevant for scheduling (e.g., dialysis, doctor visits), we may note appointment type. Our drivers are HIPAA-aware and treat all health-related information with strict confidentiality
• Partnership Applications: For senior living communities, facility name, contact person, address, and service needs
• Form Submissions: Information you provide through our website forms, including "Get in Touch" and partnership inquiry forms
• Communications: Voicemails, emails, and phone conversations when you call us to book or inquire

2.2 Information Collected Automatically

• Website Usage: IP address, browser type, device type, pages visited, and time spent on our website
• Cookies & Similar Technologies: We may use cookies and similar technologies to improve your experience (see Section 5)

2.3 Information from Third Parties

We may receive information from third-party services that power our website forms, booking tools, or calendar scheduling (e.g., WideBand or similar platforms). These providers process data on our behalf under contractual obligations.

3. SMS & Communication Consent (TCPA Compliance)

If you provide your phone number, we may use it to contact you about ride bookings, confirmations, reminders, and service-related matters.

3.1 No Automatic SMS Consent

Providing your phone number in a form or during a call does not automatically grant permission for marketing text messages. Any marketing SMS would require separate, explicit opt-in consent.

3.2 Service-Related Communications

We may call or text you for:

• Ride confirmations and reminders
• Driver arrival notifications
• Schedule changes or delays
• Responses to your inquiries

3.3 How to Opt Out

If you receive SMS from us and wish to stop, reply STOP to any message or contact us at 978-242-2248 or [email protected].

3.4 Call Recording

Calls may be recorded for quality assurance and training. You will be notified at the start of any recorded call.

4. How We Use Your Information

We use the information we collect to:

4.1 Provide Transportation Services

• Schedule and manage ride bookings
• Assign appropriate vehicles (including ADA-accessible when needed)
• Coordinate with drivers and communicate pickup/drop-off details
• Send confirmations and reminders
• Process partnership applications for senior living communities

4.2 Improve Our Services

• Respond to inquiries and support requests
• Improve our website and booking process
• Ensure quality and safety of our services

4.3 Legal and Compliance

• Comply with legal obligations and regulations
• Protect our rights and the safety of our passengers and staff

5. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar technologies to:

• Remember your preferences
• Understand how visitors use our website
• Improve site performance

You can control cookies through your browser settings. Blocking cookies may affect some website features.

6. How We Share Your Information

We do not sell your personal information. We may share information only in these circumstances:

6.1 Service Providers

We may share information with third parties who help us operate our business, such as:

• Website and form hosting providers
• Calendar and scheduling tools
• Email and communication services

These providers are contractually required to protect your information and use it only to provide services to us.

6.2 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.

6.3 With Your Consent

We may share information when you explicitly consent (e.g., to coordinate with a family member or healthcare facility).

7. Data Security and HIPAA Awareness

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. Our drivers are trained to be HIPAA-aware and to handle any health-related information you share with strict confidentiality.

We retain your information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Ride records may be retained for several years for accounting and legal purposes.

8. Your Privacy Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise these rights, contact us at [email protected] or call 978-242-2248.

If you are a California resident, you may have additional rights under the CCPA. Contact us for more information.

9. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review their privacy policies before providing any information.

10. Children's Privacy

Our Services are intended for adults and seniors. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on this page with a new "Last Updated" date. Your continued use of our Services after changes constitutes acceptance of the updated policy.

12. Forms and Consent

When you submit a form on our website (e.g., "Get in Touch" or partnership inquiries), you consent to our use of the information you provide as described in this Privacy Policy. By submitting, you affirm that the information is accurate and that you have read this Privacy Policy.

13. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us: