Terms of Service

1. Agreement to Terms

By booking a ride, using our website, submitting a form, or otherwise engaging with Jentle Transportation (“Jentle,” “we,” “us,” or “our”), you (“Passenger,” “Client,” “you,” or “your”) agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you must not use our Services.

These Terms constitute a legally binding agreement between you and Jentle Transportation, a senior transportation company based in Allentown, Pennsylvania, serving the Lehigh Valley and surrounding areas.

2. Description of Services

Jentle Transportation provides non-emergency senior transportation services, including but not limited to:

• Medical appointment transportation (doctors, dialysis, therapy, specialists)
• Daily errands (grocery, pharmacy, personal appointments)
• On-demand and scheduled rides
• ADA-accessible and wheelchair-accessible transportation
• Partnership programs for senior living communities (assisted living, memory care, independent living, rehab centers)

Our services are provided by phone booking. We do not provide emergency medical transport. For emergencies, call 911.

3. Booking and Scheduling

3.1 How to Book

Rides are booked by phone. Call +1 (833) 700-9088 to speak with our AI voice assistant first. It will gather your details — then Jennifer will follow up to confirm your appointment. You may also submit a form through our website; we will contact you to confirm availability and details.

3.2 Information Required

When booking, you agree to provide accurate information, including pickup and drop-off addresses, date and time, passenger name(s), and any mobility or special assistance needs.

3.3 Availability

Service is subject to availability. We serve the Lehigh Valley and surrounding areas, including Allentown, Bethlehem, Easton, Whitehall, Emmaus, Catasauqua, Northampton, Quakertown, and Macungie. We reserve the right to decline or reschedule rides based on capacity or service area.

4. Fees and Payment

4.1 Pricing

Pricing depends on distance, type of trip, and frequency (e.g., one-time vs. recurring). We will provide a quote when you book. Prices are in U.S. dollars.

4.2 Payment Terms

Payment is due at the time of service unless otherwise agreed in writing (e.g., for partnership or recurring arrangements). We accept cash and other payment methods as communicated at booking.

4.3 Insurance and Medicaid

We do not process insurance or Medicaid directly. You pay us; you may be able to submit receipts to your plan for reimbursement. Check with your insurance or Medicaid for non-emergency medical transportation (NEMT) benefits.

5. Cancellation and Rescheduling

Please call us as soon as you know you need to cancel or reschedule. We will work with you to find an alternative time when possible.

For recurring or partnership rides, cancellation policies may apply. We will communicate any applicable fees or notice requirements when you establish a recurring schedule.

6. Passenger Conduct and Safety

You agree to:

• Treat our drivers and staff with respect
• Provide accurate information about mobility needs and any conditions that may affect the ride
• Be ready at the scheduled pickup time
• Not request or encourage unsafe or illegal behavior

We reserve the right to refuse or terminate service if a passenger's conduct poses a safety risk or is abusive to our staff or drivers.

7. Hours of Operation

Monday–Saturday: 6:00 AM – 8:00 PM
Sunday: 8:00 AM – 5:00 PM

Rides are scheduled within these hours. Service outside these hours may be available by special arrangement; contact us to inquire.

8. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

To the fullest extent permitted by law, Jentle Transportation disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that our services will be uninterrupted, error-free, or that any specific outcome will result from your use of our services.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, JENTLE TRANSPORTATION, ITS OWNERS, EMPLOYEES, DRIVERS, AND AFFILIATES SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, or business opportunities
• Any damages arising from delays, missed appointments, or circumstances beyond our reasonable control
• Any damages arising from third-party actions, traffic, weather, or road conditions

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC RIDE OR SERVICE GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

10. Indemnification

You agree to indemnify, defend, and hold harmless Jentle Transportation, its owners, employees, drivers, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of our Services
• Your violation of these Terms
• Your violation of any applicable laws
• Any inaccurate or misleading information you provide

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law provisions. Any legal action shall be brought exclusively in the state or federal courts located in Lehigh County, Pennsylvania.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be posted on this page with a new “Last Updated” date. Your continued use of our Services after changes take effect constitutes acceptance of the modified Terms. If you do not agree, you must discontinue use of our Services.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

14. Entire Agreement

These Terms, together with our Privacy Policy, Fulfillment Policy, and any written agreements for partnership or recurring services, constitute the entire agreement between you and Jentle Transportation regarding our Services.

15. Contact Information

For questions about these Terms, please contact us: